Refund Policy

This Refund Policy explains how DigitaEarn handles membership payments, refund requests, payment-related issues and cancellations.

By purchasing a membership or using a paid service on DigitaEarn, you acknowledge that you have reviewed and understood this policy.

1. Membership Fees

Membership fees are charged according to the membership plan and price displayed on the DigitaEarn website at the time of purchase.

Before completing a payment, users should carefully review the selected membership, price, billing period and payment details.

2. Refund Eligibility

Refund requests may be reviewed when there is a genuine payment or service-related issue, such as a duplicate charge or a payment successfully charged but not properly reflected in the member account.

A refund is not automatically guaranteed simply because a user changes their mind after purchasing a membership. Each request may be reviewed individually.

3. Non-Refundable Situations

Unless required by applicable law or specifically approved by DigitaEarn, refunds may not be available in situations including:

• The user simply changes their mind after purchasing.
• The user does not use the membership after purchase.
• The user fails to use available membership features.
• The user provides incorrect information during registration or payment.
• The account is suspended or terminated because of a violation of applicable terms, rules or misuse of the platform.

4. Duplicate Payments

If you believe you have been charged more than once for the same membership transaction, please contact support with the relevant transaction details.

After verification, an eligible duplicate payment may be refunded through the appropriate payment method.

5. Payment Charged but Membership Not Activated

If your payment was successfully charged but the purchased membership does not appear correctly in your account, please contact support before making another payment.

We may verify the transaction and, where appropriate, activate the membership or process a refund according to the circumstances.

6. Failed or Pending Payments

A payment may sometimes remain pending or appear unsuccessful even though a bank or payment provider temporarily holds or debits the amount.

Such cases may require verification with the payment provider. Please avoid making multiple duplicate payments while a transaction is still being processed.

7. How to Request a Refund

To request a refund review, contact DigitaEarn support and provide:

• Your registered account email.
• Your name.
• Membership plan purchased.
• Payment or transaction reference, if available.
• Date and amount of the payment.
• A clear explanation of the issue.

Providing accurate transaction information helps us review the request efficiently.

8. Refund Processing

If a refund is approved, the refund will normally be initiated through the relevant payment provider or original payment method where possible.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank or financial institution.

9. Payment Gateway and Processing Charges

Where a payment provider or financial institution applies processing or transaction charges, the treatment of those charges may depend on the provider's rules and the circumstances of the refund.

10. Membership Cancellation

Cancelling or stopping the use of a membership does not by itself guarantee a refund. Refund eligibility will be determined according to this policy and applicable law.

11. Unauthorized Transactions

If you believe a payment was made without your authorization, contact us as soon as possible and also notify your bank or payment provider where appropriate.

We may request transaction information to investigate the reported payment.

12. Policy Changes

DigitaEarn may update this Refund Policy from time to time to reflect changes in our services, payment methods, business practices or applicable requirements.

The updated version will be published on this page with a revised "Last updated" date.

13. Contact Us

If you have a payment issue or want to request a refund review, please contact our support team with the relevant transaction details.